i have used them for years and never had a problem.

Same here, they are a very good company. It sounds like there was an error, your credit card will always be charged upon ordering. They didnt try to scam you man, did you even talk to one of thier sales reps?

I contacted them and told them that I hadnt recieved my order, they told me delivery had been attempted several times, no delivery notes had been left which I found rather unusual as this is normal practise if someone is not home when delivery is attempted then the courier leaves a note to say they have tried to deliver and to phone a number to arrange a time for re-delivery or to collect from a depot.

Do you not agree that it was through no fault of my own that I didnt recieve my order and should not have been been made to pay for it? At the time I kept emailing them to try and sort something out, either to resend the order or to get a refund but they were adament that it was not their fault and that they would have to charge me.

Considering that the company is in the US and I live in the UK there wasnt much I could do really. I still feel that they have took a big liberty with me and find it astonishing that they thought that they had a right to charge me. As this was a long time ago now, I highly doubt that anything can be done in respect of a refund or re delivery but am still very annoyed about the matter, how anyone could possibly say that they had a right to charge me is beyond me!

Obviously I didnt want to kick up too much of a fuss because of the nature of the order people might of asked some awkward questions which I would rather not have to answer.

The result, I paid $150 for goods that I didnt recieve, not ideal I think you'll agree!

1ntense



1ntense

I see what your saying. If they, in fact used a carrier that offers some type of tracking (they all do) and they know that it made its way to your neck of the woods than they arent gonna give you it for free. However, I agree it isnt YOUR fault either. Sounds to me like you need a tracking number, and some1 from the carrier service to talk to.

The reason they gave me for charging me was that they shipping company had attempted delievery, delivery was not successful so they had to pay for the shipping back to the US, again not my fault.

The way I see it the customer is always right in business, I placed an order, though no fault of my own I did not recieve what I ordered, therefor was due a full refund. End of story. Unfortunately they did not see it that way, VERY BAD WAY TO CONDUCT A BUSINESS IMO.

1ntense